Emotional Intelligence
A quick introduction to emotional intelligence and why it matters
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The Emotional Capital model of EQ identifies 10 key social & emotional competencies. By understanding the building blocks of each and practicing them consistently, anyone can improve their emotional intelligence |
Emotional intelligence is a vital part of what makes people effective in life.
Whether in the workplace, at school, or in our personal lives, research shows that those who understand and manage emotions well tend to be more successful. And the good news: emotional intelligence is a skill you can learn!
Emotional intelligence is the capacity for recognizing our own feelings and those of others, for motivating ourselves and for managing emotions well in ourselves and in our relationships
- Daniel Goleman, "Working with Emotional Intelligence"
Widespread interest in emotional intelligence can be traced back to Daniel Goleman’s bestselling book “Emotional Intelligence: Why it Matters More than IQ” where he showed that emotional intelligence matters more than twice as much as IQ or technical expertise in determining success at work.
Fortunately, you can develop & improve your emotional intelligence, unlike IQ and personality which are essentially fixed from an early age.
Daniel Goleman convinced us emotional skills were vital;
Martyn Newman tells us clearly how to build them
- Bill Pheasant, The Australian Financial Review
Dr Martyn Newman, in his bestselling book Emotional Capitalists: The New Leaders, introduces the Emotional Capital model of emotional intelligence and provides a clear blueprint for how to build the critical emotional & social skills.
To reach your full potential, you need to build your emotional intelligence
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Traditional academic aptitude, school grades, and advanced credentials simply did not predict how well people would perform on the job or whether they would succeed in life - Daniel Goleman summarizing the findings of Professor David McClelland's 1973 landmark paper "Testing for Competence rather than Intelligence" |
Business & community leaders in Leadership Victoria score higher than the general population on EQ |
There is now a significant body of research showing that emotional intelligence is linked to successful performance in the workplace.
For example, a famous study of insurance sales people at Metropolitan Life showed that employees high in the emotional competency of Optimism sold 37% more policies in their first two years. And those in the very top tier by optimism sold a staggering 88% more than the most pessimistic.
Similarly, a study with the US Air Force found that recruiters scoring high in emotional skills like Empathy, Self-Knowing, and Straightforwardness were significantly more effective. By selecting recruiters based on emotional intelligence, they boosted success rates 3-fold and saved over $3 million p.a.
RocheMartin's own research with a group of high performers from Leadership Victoria has showed that they rated significantly higher than the general population on emotional intelligence, in particular on the competencies of Self-Confidence, Self-Reliance, Optimism, Self-Actualization, and Straightforwardness.
[The] conclusions all point to the paramount importance of EI in excellence on the job - in virtually any job.
- Daniel Goleman, "Working with Emotional Intelligence"
Taken together, these research studies suggest that if you're serious about improving your performance at work, then investing time in developing your emotional intelligence is one of the best ways to do so.
Emotional intelligence is at the heart of effective leadership
The effectiveness of RocheMartin's emotional intelligence training in improving leadership shows up clearly in this client's internal tracking study. |
Building your emotional intelligence is the key to being an effective leader
As a leader, you inspire or demotivate others first by how effectively you manage your own emotional energy, and second by how well you mobilize, focus and renew the collective energy of the people you lead.
Without embracing emotional capitalism, you will never be the leader you aspire to be
- Greg Healy, CEO Quiksilver Asia.
The results of our leadership work with blue chip companies globally – top brands like Quiksilver, Deloitte, Optus/Singtel, ExxonMobil, and MARS – demonstrate that emotional intelligence is a robust, practical and effective framework for improving leadership behaviours & results.
Leadership is the art of achieving extraordinary things with ordinary people. Emotional capital is how you achieve this
- Dr Martyn Newman, "Emotional Capitalists: The New Leaders"
Research by Gallup shows that the number one reason why people stay or leave an organization is the quality of the relationship with their immediate supervisor. Low EQ leaders tend to have higher turnover, lower engagement, and lower productivity in their team -- a compelling business case for why you need to develop the emotional intelligence of your leaders
How organizations use emotional intelligence for competitive advantage
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Rather than concentrating on the top 50 leaders, global companies need to develop hundreds, even thousands, of leaders comfortable operating in a variety of cultures.
- Professor Bill George, Harvard Business School
HR professionals at world-class organizations know that it's no longer enough just to improve the leadership skills of a handful of key people. For lasting results and a sustainable competitive advantage, you need to systematically build a culture of high performance leadership across your entire organization.
In today’s decentralized and rapidly evolving world, the organizations that succeed will be those that effectively engage the hearts and minds of talented people around the world with an emotionally intelligence leadership culture.
Developing global leaders with cultural sensitivities and collaborative skills requires greater focus on emotional intelligence, self-awareness, and empowerment than on traditional management skills
- Professor Bill George, Harvard Business School
At best practice organizations, emotional intelligence is being seamlessly integrated into HR and business processes.
Companies are now evaluating EQ in their selection process, measuring the emotional intelligence profile of employees & teams, and investing in development programs (online and face-to-face) to foster superior EQ at all levels of the organization, from top executives through to frontline staff.
How to measure and develop emotional intelligence
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With practical insights and deep experience from many years of leadership development & executive coaching, the RocheMartin team can provide a range of emotional intelligence training solutions to help you and your organization capture the benefits of EQ.
Often this starts with a compelling keynote to introduce emotional intelligence and build enthusiasm for change. This is backed up by assessment & feedback sessions, seminars, workshops, and online coaching (SmartCoach). RocheMartin can also assist with a bespoke consulting engagement.
Three day EQ certification courses are also available to train your HR team to interpret and apply the ECR, so that they can take the lead on integrating emotional intelligence into your leadership development, recruiting & selection and other HR practices (we like to call this "EQ-in-a-Box").
Suggested resources to measure and build EQ
See below for links to find out more about RocheMartin's world-class solutions to measure & develop EQ in your organization:
• ECR Certification Workshop
• Emotional Capital Report (ECR)
• SmartCoach
• Emotional Capitalists: The New Leaders book
Talk to Us About Emotional Intelligence
We would be happy to discuss your specific challenges and jointly explore how
RocheMartin can help you achieve outstanding performance through emotional intelligence.
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