Fosters Finance Division

Case Study: Fosters - Finance Division

The Challenges

In 2003 CUB, the brewing arm of the Australian-based multinational, identified six key areas for development within it’s finance division, which was known for it’s strong technical skills but was struggling to have a broader, more strategic impact on the wider company. Specifically, they the wanted to achieve the following:

• Improve their level of influence across the Fosters organisation 
• Become a group of leaders who could articulate a compelling vision
• Take the intiative and assert themselves in interactions with other departments 
• Improve their negotiation, conflict & stress management skills 
• Improve their confidence in presentation skills

Actions Taken

Implementation of our 7-Step Leadership Development Program.

• Initial introductory seminar.
• Each individual was then asked to complete an ECi assessment, both a self report and a 360° report.
• Individual feedbacks sessions were conducted to explain the specific strengths & training needs of each participant.
• Online EQ modules provided a step-by-step guide for acquiring the skills & competencies needed to use emotions and leadership more effectively in the workplace.
• Each participant was then provided with 8 individual coaching sessions over a period of 6 months.

Results

Program participants were asked to score themselves “Before” and “After” against a range of behavioral areas. On average a 28% increase in performance was recorded. Within this 66% of respondents claimed in excess of 20% improvement. Only 1 respondent claimed less than 10% improvement. 25% of respondents claimed over 45% improvement

“The feedback I am getting from my people is that they see great value in the EQ Programme in their own professional development”


Participants were asked to rate the following statements out of a total of 5:

My coach has assisted me in improving my workplace communications: 4.7

My coach has helped me apply Effective Influencing in the workplace 4.5

My coach treated me respectfully and listened to me 4.8

Coaching has made a difference to how I approach team and management responsibilities 4.6

The coaching process has helped me deal better with my challenges 4.7