--- title: Becoming more human description: Explore the crucial role of Emotional Intelligence in HR and talent management amid AI advancements and learn actionable strategies to enhance empathy and interpersonal skills in the workplace. image: https://www.rochemartin.com/hubfs/Martyn%20Newman%20Article%20Cover%20(12).png --- [Skip to content](https://www.rochemartin.com/blog/becmoingmorehuman#main-content) [![RocheMartin Operations (UK) Limited Logo](https://www.rochemartin.com/hubfs/_2021/May_2021/RocheMartin.svg)](https://www.rochemartin.com/) ![](https://www.rochemartin.com/hubfs/_2022/nav.svg) ASSESSMENTS [Emotional Intelligence Assessments Overview](https://www.rochemartin.com/emotional-intelligence-assessments) [ECR Self](https://www.rochemartin.com/emotional-capital-report) [ECR 360](https://www.rochemartin.com/ecr-360-report) [ECR Teams](https://www.rochemartin.com/ecr-teams) [ECR Youth ](https://www.rochemartin.com/emotional-intelligence-young-people) [ESi](https://www.rochemartin.com/emotional-intelligence-sports-inventory) TRAINING [Emotional Intelligence Training Overview](https://www.rochemartin.com/emotional-intelligence-training) [Mastering EQ Programme](https://www.rochemartin.com/mastering-eq-programme) [OpenEQ](https://www.rochemartin.com/openeq) [Keynotes](https://www.rochemartin.com/keynotes) COACHING [Executive Coaching Programme](https://www.rochemartin.com/executive-coaching-services) [Dr Martyn AI](https://www.rochemartin.com/drmartynaicoach) CERTIFICATIONS [Emotional Intelligence Certification Overview](https://www.rochemartin.com/emotional-intelligence-certification) [ECR and ECR 360 Certification](https://www.rochemartin.com/webinar-emotional-intelligence-certification) [Mastering EQ Level 1 and Level 2](https://www.rochemartin.com/webinar-emotional-intelligence-mastering-eq-level-1-and-2) [ECR, ECR 360 & Mastering EQ Level 1 & Level 2](https://www.rochemartin.com/webinar-ecr-and-ecr-360-and-mastering-eq-level-1-and-2-certification) USE CASES Emotional Intelligence Use Cases [Business and HR Leaders](https://www.rochemartin.com/emotional-intelligence-organisations) [Coaches and Consultants](https://www.rochemartin.com/emotional-intelligence-coaches-consultants) [Education](https://www.rochemartin.com/emotional-intelligence-education) [Sport](https://www.rochemartin.com/emotional-intelligence-sports) [Individuals](https://www.rochemartin.com/emotional-intelligence-individuals) ABOUT US [About RocheMartin](https://www.rochemartin.com/about) [What is Emotional Capital?](https://www.rochemartin.com/emotional-capital) [Why Partner With Us?](https://www.rochemartin.com/partnerships) [Partner Directory](https://www.rochemartin.com/cp-directory) RESOURCES [Resources Overview](https://www.rochemartin.com/resources) [Emotional Intelligence Blog](https://www.rochemartin.com/blog) [Emotional Intelligence Case Studies](https://www.rochemartin.com/resources/case-studies) [Emotional Intelligence Videos](https://www.rochemartin.com/resources/videos) [Emotional Intelligence Podcasts](https://www.rochemartin.com/resources/podcasts) [Emotional Intelligence Books](https://www.rochemartin.com/emotional-intelligence-books) [CONTACT US](https://www.rochemartin.com/contact-us) [LOG IN](https://www.rochemartingroup.com/welcome) [![arrow-overview](https://www.rochemartin.com/hubfs/_2022/nav-icons/arrow-overview.svg) Emotional Intelligence Assessments Overview Learn about our range of Emotional Capital Reports (ECR) - the world's most advanced assessments for measuring Emotional Intelligence. ](https://www.rochemartin.com/emotional-intelligence-assessments) [![assess01](https://www.rochemartin.com/hubfs/_2022/nav-icons/assess01.svg) ECR Self Measure EQ skills against the world's top performing leaders with the ECR Self. ](https://www.rochemartin.com/emotional-capital-report) [![assess02](https://www.rochemartin.com/hubfs/_2022/nav-icons/assess02.svg) ECR 360 Run comprehensive 360° Emotional Intelligence assessments with the ECR 360. ](https://www.rochemartin.com/ecr-360-report) [![assess06](https://www.rochemartin.com/hubfs/_2022/nav-icons/assess06.svg) ECR Teams Equip your team with the skills needed to boost business performance with the ECR Teams. ](https://www.rochemartin.com/ecr-teams) [![assess05](https://www.rochemartin.com/hubfs/_2022/nav-icons/assess05.svg) ECR Youth Enhance the Emotional Intelligence of young people with the ECR Youth. ](https://www.rochemartin.com/emotional-intelligence-young-people) [![assess04](https://www.rochemartin.com/hubfs/_2022/nav-icons/assess04.svg) ESi Build a winning mindset with the Emotional Intelligence Sport Inventory. ](https://www.rochemartin.com/emotional-intelligence-sports-inventory) [![the-ECR_image](https://www.rochemartin.com/hubfs/the-ECR_image.jpg)](https://www.rochemartin.com/hubfs/DL%20-%20Sales%20Collateral/Sales%20Brochures/ECR%20Sales%20Brochure%202024.pdf) [Ready to learn about our Emotional Capital Reports? Download our brochure today. ![](https://www.rochemartin.com/hubfs/_2022/nav-icons/arrow-overview.svg)](https://www.rochemartin.com/hubfs/DL%20-%20Sales%20Collateral/Sales%20Brochures/ECR%20Sales%20Brochure%202024.pdf) [![arrow-overview](https://www.rochemartin.com/hubfs/_2022/nav-icons/arrow-overview.svg) Emotional Intelligence Training Overview Learn about our world-class Emotional Intelligence training programmes and courses. ](https://www.rochemartin.com/emotional-intelligence-training) [![training01](https://www.rochemartin.com/hubfs/_2022/nav-icons/training01.svg) Mastering EQ Programme Learn how to use Emotional Intelligence to lead with confidence with the Emotional Capital Reports (ECRs). ](https://www.rochemartin.com/mastering-eq-programme) [![training05](https://www.rochemartin.com/hubfs/_2022/nav-icons/training05.svg) OpenEQ AI-assisted coaching to improve manager EQ and behaviour at scale ](https://www.rochemartin.com/openeq) [![assess01](https://www.rochemartin.com/hubfs/_2022/nav-icons/assess01.svg) Keynotes Dr Martyn Newman Keynotes ](https://www.rochemartin.com/keynotes) [![leadership-programme](https://www.rochemartin.com/hubfs/leadership-programme.jpg)](https://www.rochemartin.com/emotional-intelligence-leadership-development-programme-guide) [Is your organisation ready to take its leadership development to new heights? Get your copy of our guide to find out how. ![](https://www.rochemartin.com/hubfs/_2022/nav-icons/arrow-overview.svg)](https://www.rochemartin.com/emotional-intelligence-leadership-development-programme-guide) [![training03](https://www.rochemartin.com/hubfs/_2022/nav-icons/training03.svg) Executive Coaching Programme Discover our tailored executive coaching solutions for developing and enhancing leadership skills. ](https://www.rochemartin.com/executive-coaching-services) [![assess01](https://www.rochemartin.com/hubfs/_2022/nav-icons/assess01.svg) Dr Martyn AI The worlds leading on authority on Emotional Intelligence 24/7 ](https://www.rochemartin.com/drmartynaicoach) [![RM Quote post 1 ](https://www.rochemartin.com/hubfs/RM%20Quote%20post%201%20.png)](https://www.rochemartin.com/blog/becmoingmorehuman#) [Have an overview of all our Emotional Intelligence assessments ![](https://www.rochemartin.com/hubfs/_2022/nav-icons/arrow-overview.svg)](https://www.rochemartin.com/blog/becmoingmorehuman#) [![arrow-overview](https://www.rochemartin.com/hubfs/_2022/nav-icons/arrow-overview.svg) Emotional Intelligence Certification Overview Learn about the different ways you can become a certified Emotional Intelligence practitioner with RocheMartin's training courses. ](https://www.rochemartin.com/emotional-intelligence-certification) [![certif01](https://www.rochemartin.com/hubfs/_2022/nav-icons/certif01.svg) ECR and ECR 360 Certification Discover our 4 session webinar-based Emotional Intelligence certification training. ](https://www.rochemartin.com/webinar-emotional-intelligence-certification) [![certif03](https://www.rochemartin.com/hubfs/_2022/nav-icons/certif03.svg) Mastering EQ Level 1 and Level 2 Equip yourself with the skills you need to deliver structured Emotional Intelligence workshops with the ECR. ](https://www.rochemartin.com/webinar-emotional-intelligence-mastering-eq-level-1-and-2) [![certif02](https://www.rochemartin.com/hubfs/_2022/nav-icons/certif02.svg) ECR, ECR 360 & Mastering EQ Level 1 & Level 2 Learn about our 8 session fully comprehensive webinar-based Emotional Intelligence certification. ](https://www.rochemartin.com/webinar-ecr-and-ecr-360-and-mastering-eq-level-1-and-2-certification) [![Grow_yourbusiness](https://www.rochemartin.com/hubfs/Grow_yourbusiness.jpg)](https://www.rochemartin.com/emotional-intelligence-coaching-guide) [Looking for ways to grow your coaching business? Learn how Emotional Intelligence coaching can be the differentiator in a crowded market. ![](https://www.rochemartin.com/hubfs/_2022/nav-icons/arrow-overview.svg)](https://www.rochemartin.com/emotional-intelligence-coaching-guide) Emotional Intelligence Use Cases Discover the many different ways Emotional Intelligence can be used to improve performance and well-being. [![usecase01](https://www.rochemartin.com/hubfs/_2022/nav-icons/usecase01.svg) Business and HR Leaders Build an emotionally intelligent organisation with RocheMartin's EQ training solutions. ](https://www.rochemartin.com/emotional-intelligence-organisations) [![usecase02](https://www.rochemartin.com/hubfs/_2022/nav-icons/usecase02.svg) Coaches and Consultants Help clients achieve long-term success with Emotional Intelligence coaching. ](https://www.rochemartin.com/emotional-intelligence-coaches-consultants) [![usecase05](https://www.rochemartin.com/hubfs/_2022/nav-icons/usecase05.svg) Education Cultivate Emotional Intelligence throughout the educational journey. ](https://www.rochemartin.com/emotional-intelligence-education) [![usecase04](https://www.rochemartin.com/hubfs/_2022/nav-icons/usecase04.svg) Sport Harness the pressure of elite sports with Emotional Intelligence. ](https://www.rochemartin.com/emotional-intelligence-sports) [![usecase06](https://www.rochemartin.com/hubfs/_2022/nav-icons/usecase06.svg) Individuals Learn how to boost your own Emotional Intelligence skills and perform at your peak. ](https://www.rochemartin.com/emotional-intelligence-individuals) [![RM Quote post 1 ](https://www.rochemartin.com/hubfs/RM%20Quote%20post%201%20.png)](https://www.rochemartin.com/emotional-intelligence-coaches-consultants) [Discover the different ways coaches and consultants can use Emotional Intelligence with clients. ![](https://www.rochemartin.com/hubfs/_2022/nav-icons/arrow-overview.svg)](https://www.rochemartin.com/emotional-intelligence-coaches-consultants) [![about01](https://www.rochemartin.com/hubfs/_2022/nav-icons/about01.svg) About RocheMartin Meet our team and discover how we became global pioneers in the field of Emotional Intelligence. ](https://www.rochemartin.com/about) [![emotional capital icon](https://www.rochemartin.com/hubfs/_2022/nav-icons/about02.svg) What is Emotional Capital? Learn about our proprietary Emotional Capital framework, how it relates to EQ and why it's a critical skillset for leaders. ](https://www.rochemartin.com/emotional-capital) [![about03](https://www.rochemartin.com/hubfs/_2022/nav-icons/about03.svg) Why Partner With Us? Find out why RocheMartin continues to set the standard in Emotional Intelligence assessment and training. ](https://www.rochemartin.com/partnerships) [![Directory](https://www.rochemartin.com/hubfs/directory-new.svg) Partner Directory Discover our partner training organisations and Certified Practitioners who use RocheMartin products in their businesses. ](https://www.rochemartin.com/cp-directory) [![leadership-challenge](https://www.rochemartin.com/hubfs/leadership-challenge.jpg)](https://www.rochemartin.com/leadership-challenges-guide) [In our latest guide, EQ and Leadership Development experts Dr Martyn Newman and Jim Kouzes discuss today's biggest leadership challenges. Get your copy. ![](https://www.rochemartin.com/hubfs/_2022/nav-icons/arrow-overview.svg)](https://www.rochemartin.com/leadership-challenges-guide) [![arrow-overview](https://www.rochemartin.com/hubfs/_2022/nav-icons/arrow-overview.svg) Resources Overview Browse our library of blogs, videos and case studies covering Emotional Intelligence and Leadership Development. ](https://www.rochemartin.com/resources) [![resources01](https://www.rochemartin.com/hubfs/_2022/nav-icons/resources01.svg) Emotional Intelligence Blog Read our latest insights and thoughts from the world of Emotional Intelligence and Leadership Development. ](https://www.rochemartin.com/blog) [![training02](https://www.rochemartin.com/hubfs/_2022/nav-icons/training02.svg) Emotional Intelligence Case Studies Learn how our EQ solutions are being used successfully by organisations and coaches around the world. ](https://www.rochemartin.com/resources/case-studies) [![resources03](https://www.rochemartin.com/hubfs/_2022/nav-icons/resources03.svg) Emotional Intelligence Videos Watch our latest videos and blogs featuring some of the world's most influential EQ experts. ](https://www.rochemartin.com/resources/videos) [![resources04](https://www.rochemartin.com/hubfs/_2022/nav-icons/resources04.svg) Emotional Intelligence Podcasts Dr Martyn Newman discusses the importance of Emotional Intelligence in personal and professional life in our podcasts. ](https://www.rochemartin.com/resources/podcasts) [![training07](https://www.rochemartin.com/hubfs/_2022/nav-icons/training07.svg) Emotional Intelligence Books Discover our world-class educational books. ](https://www.rochemartin.com/emotional-intelligence-books) [![case-study2](https://www.rochemartin.com/hubfs/case-study2.jpg)](https://www.rochemartin.com/sky-better-business-emotional-capital) [Read our case study to find out how Sky's culture changed for the better due to our Emotional Intelligence training. ![](https://www.rochemartin.com/hubfs/_2022/nav-icons/arrow-overview.svg)](https://www.rochemartin.com/sky-better-business-emotional-capital) ![Becoming more human](https://www.rochemartin.com/hubfs/Martyn%20Newman%20Article%20Cover%20(12).png) Dec 15 2024 | Tags: [Emotional Intelligence](https://www.rochemartin.com/blog/tag/emotional-intelligence), [ECR Team](https://www.rochemartin.com/blog/tag/ecr-team), [AI](https://www.rochemartin.com/blog/tag/ai) # Becoming more human     As HR and talent management professionals, you're navigating a rapidly evolving technological landscape. The rise of advanced AI systems presents both unprecedented opportunities and profound challenges. Amid this transformation, our distinctly human qualities—particularly emotional intelligence—are more critical than ever for organizational success. **The Timeless Insight of *****Blade Runner*** In the iconic film *Blade Runner*, the Voight-Kampff test is used to distinguish humans from replicants by measuring emotional responses. As I emphasized in a recent keynote address: *"Today, as we stand on the brink of more advanced AI systems, this distinction remains vital, and* Blade Runner*'s insight has never been more relevant in our discussions about AI, robots, and the future of humanity." The film underscores a fundamental truth: our capacity for emotion , particularly genuine empathy sets us apart from machines. **The Science Behind Emotional Intelligence** The Voight-Kampff test concept draws heavily from the work of renowned psychologist Paul Ekman. Recognized by *Time* magazine as one of the most influential psychologists in history, Ekman's research into microexpressions and the universality of emotions revolutionized our understanding of human emotion. His work catalysed the field of affective science, leading to a precise understanding of emotion's role in the brain and social life. We now know that humans are emotionally rather than rationally wired. Before intellect engages, physical and emotional experiences shape our responses. Our judgments and behaviours are driven by these primary emotional experiences. **Emotions as a Form of Intelligence** Emotions operate as a form of intelligence guiding our decision-making. We've all experienced taking on someone else's emotions—wincing when we see someone get hurt or sensing a colleague's stress without them saying a word. This sensitivity enables us to build effective collaborative relationships, essential for survival and success. In fact, Michael Gazzaniga, a leading cognitive neuroscientist, states it emphatically: *"There’s no way around the fact. Our big brains are there primarily to deal with social matters, not to... cogitate about the second law of thermodynamics."* We are hard-wired to connect social interaction with survival. Emotions are signs of our deepest commitments, embedded in our nervous systems. **The Cultural Nuance of Emotions** While AI technologies strive to recognize and even replicate human emotions, they often miss the nuances. Psychologist Lisa Feldman Barrett's research makes the reason clear -emotions are shaped by both biology and culture: *"Emotions aren’t just a face or a voice. They’re part of nonverbal communication, and facial expressions change their meanings depending on circumstances and context."* Cultural context matters immensely. People from different cultures may express emotions differently—some may smile when angry, others may cry when happy. AI, even with advanced language models, struggles to understand these subtleties. **Implications for HR and Talent Management** Despite the increasing uptake of AI systems, according to research by Towers Watson and Oxford Economics, employers still prioritise skills like relationship building, teamwork, co-creativity, and managing diverse employees over technical competencies. These are inherently human skills rooted in emotional intelligence. **As HR professionals, consider the following actions:** 1. **Cultivate Emotional Intelligence:** Invest in training programs that enhance empathy, self-awareness, and interpersonal skills among employees. 2. **Leverage AI Thoughtfully:** Use AI to handle repetitive tasks, allowing employees to focus on complex problem-solving and relationship-building. 3. **Foster Inclusive Cultures:** Recognize and respect cultural differences in emotional expression, creating an environment where diverse perspectives are valued. **Shaping a Distinctly Human Future** In the face of AI's rapid advancement, technophobia is tempting but counterproductive. As I suggested in my recent keynote: *"We must leverage the extraordinary capacities of AI but collaborate to shape a future born of the values that make us distinctly human and behaviours that reflect our very human emotional intelligence. The machines are coming, but the future that we want is distinctly human."* Becoming more human by embracing our emotional intelligence, we not only stay relevant but also enhance our ability to lead organizations where people thrive alongside technology. **The future of HR isn't about choosing between humans or machines—it's about harnessing both to reach our full potential. Emphasizing emotional intelligence ensures we maintain the human touch that technology cannot replicate, driving innovation and success in an AI-dominated world.** ** ** To listen to my short Ted-Style keynote click[ here.](https://www.rochemartin.com/videos/eqintheageofai) Share on: [![Share on facebook](https://www.rochemartin.com/hubfs/_2021/May_2021/socials/facebook.svg) ](http://www.facebook.com/share.php?u=https://www.rochemartin.com/blog/becmoingmorehuman) [![Share on linkedin](https://www.rochemartin.com/hubfs/_2021/May_2021/socials/linkedin.svg) ](https://www.linkedin.com/sharing/share-offsite/?url=https://www.rochemartin.com/blog/becmoingmorehuman) [![Share on twitter](https://www.rochemartin.com/hubfs/_2021/May_2021/socials/twitter.svg) ](https://twitter.com/intent/tweet?original_referer=https://www.rochemartin.com/blog/becmoingmorehuman&url=https://www.rochemartin.com/blog/becmoingmorehuman&source=tweetbutton&text=Becoming+more+human) ## Related Articles [![Identifying the right Emotional Intelligence training exercises for you and your organisation](https://www.rochemartin.com/hubfs/iStock-1002018094-min%20(1)_opt.jpg)](https://www.rochemartin.com/blog/emotional-intelligence-training-exercises) ##### ![arrow](https://www.rochemartin.com/hubfs/_2021/May_2021/arrow-g.svg)[Identifying the right Emotional Intelligence training exercises for you and your organisation](https://www.rochemartin.com/blog/emotional-intelligence-training-exercises) [![The 3 essential Emotional Intelligence skills for driving sales success](https://www.rochemartin.com/hubfs/iStock-1329866233-min%20(1)%20(1).jpg)](https://www.rochemartin.com/blog/3-essential-emotional-intelligence-skills-driving-sales-success) ##### ![arrow](https://www.rochemartin.com/hubfs/_2021/May_2021/arrow-g.svg)[The 3 essential Emotional Intelligence skills for driving sales success](https://www.rochemartin.com/blog/3-essential-emotional-intelligence-skills-driving-sales-success) [![Empathy in Action: How One School is Transforming Education Through Emotional Intelligence](https://www.rochemartin.com/hubfs/Screenshot%202025-05-27%20at%2007.20.09.png)](https://www.rochemartin.com/blog/emotionalintellgenceinschools) ##### ![arrow](https://www.rochemartin.com/hubfs/_2021/May_2021/arrow-g.svg)[Empathy in Action: How One School is Transforming Education Through Emotional Intelligence](https://www.rochemartin.com/blog/emotionalintellgenceinschools) ### Sign up to our newsletter - Solutions - [Emotional Intelligence Training](https://www.rochemartin.com/emotional-intelligence-training) - [Emotional Intelligence Assessments](https://www.rochemartin.com/emotional-intelligence-assessments) - [Leadership Development](https://www.rochemartin.com/leadership-development-programme) - [Emotional Intelligence Workshops](https://www.rochemartin.com/emotional-intelligence-workshops) - Certification - [Emotional Intelligence Certification](https://www.rochemartin.com/emotional-intelligence-certification) - Company - [About us](https://www.rochemartin.com/about) - [Partner Directory](https://www.rochemartin.com/cp-directory) - [Contact us](https://www.rochemartin.com/contact-us) - Resources - [Blog](https://www.rochemartin.com/blog) - [Emotional Intelligence Training Guide](https://www.rochemartin.com/blog/emotional-intelligence-training) - [Emotional Intelligence Certification Guide](https://www.rochemartin.com/blog/emotional-intelligence-certification-guide) - [EQ and Leadership Development Guide](https://www.rochemartin.com/emotional-intelligence-leadership-development-programme-guide) - [Emotional Capitalists Book](https://www.rochemartin.com/emotional-intelligence-books) - [Knowledge Base](https://www.rochemartin.com/knowledge) © 2026 RocheMartin Operations (UK) Limited | [Privacy Policy](https://www.rochemartin.com/privacy-policy) ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "admin", "url" : "https://www.rochemartin.com/blog/author/admin" }, "dateModified" : "2024-12-16T23:23:54.528Z", "datePublished" : "2024-12-15T23:01:51.000Z", "headline" : "Becoming more human", "image" : [ "https://www.rochemartin.com/hubfs/Martyn%20Newman%20Article%20Cover%20(12).png" ], "mainEntityOfPage" : { "@id" : "https://www.rochemartin.com/blog/becmoingmorehuman", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://www.rochemartin.com/hubfs/rochemartin-logo.png" }, "name" : "RocheMartin Operations (UK) Limited" } } ```