Privacy Policy

RocheMartin is committed to ensuring the confidentiality and privacy of our customers' personal information. We are guided by the Australian National Privacy Principles as contained in the Privacy Act 1998.

How to contact us

If you have any concerns or questions, please contact The Privacy Officer at:

Privacy Officer

RocheMartin Pty Ltd.
1 Emerald Street, South Melbourne, Victoria Australia 3205

Phone: + 61 3 9525 5252
Fax: +61 3 9525 5223
Email: contact@rochemartin.com

We will try to satisfy any questions that you have and correct any errors on our part.

Payment and Online Account Policy

Only credit card transations are accepted. RocheMartin accepts Visa and Mastercard.

Orders will not be accepted for processing by RocheMartin unless payment has been approved. RocheMartin reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion.

Delivery Policy

RocheMartin delivers globally.

Orders for digital products to be downloaded or accessed online will be fulfilled as soon as payment and qualification is approved. Orders for items which need physical shipping will be dispatched within 48 hours.

Back ordered items not available at the time of processing are sent out as soon as they are available but this will attract an additional freight charge. Orders are not processed or dispatched until full payment has been received.

RocheMartin takes all reasonable care to ensure your order is delivered promptly and in good order. We cannot accept liability for any delivery delay, loss or damage once your order has left our system.

It is the responsibility of the customer to inform RocheMartin if an order does not arrive. Once we learn an order has not arrived within the delivery time parameters, we will lodge enquiries with the courier to ensure delivery occurs as soon as possible and keep you notified.

It is the obligation of the customer to enter the correct delivery address details at the time of ordering. If a wrong or unattended address is entered, the customer is liable for additional delivery costs to re-send the order to the correct address at its expense.

Returns / Refund Policy

RocheMartin will accept returns of faulty products (with proof) up to 14 days from the date of delivery.

Pricing

All prices quoted on the web site are in Australian Dollars unless otherwise specified. Please always check the pricing before approving payment. Product prices may change.

Information Collection and Use

RocheMartin only collects personal information when you submit it voluntarily to purchase our products or services, complete a feedback assessment, subscribe to our newsletter or contact us with enquiries. We will not share your information with third parties.

RocheMartin may use your information to fulfil your requests or improve our products and services. We may periodically send promotional emails about new products, special offers or other information which we think you might find interesting using the email address which you have provided.

Agreement of Use

This is a binding legal agreement, which governs your use of the RocheMartin website. By using this website, you are consenting to be bound by the terms of this agreement. We retain the right to amend this agreement from time to time, and your continued use of this website constitutes your acceptance of such amendments.

 

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