EMOTIONAL INTELLIGENCE CASE STUDIES.

Explore how our Emotional Intelligence solutions have developed the EQ of leaders, managers, and employees in many of the world's leading organisations.

Woman smiling at couple
sky logo

LEADERSHIP DEVELOPMENTeye

Company: Sky
Industry: Media
RocheMartin solution used: Tailored EQ Leadership Development

CHALLENGE

Sky was struggling to attract and retain talent and, in the face of an increasingly competitive landscape, it needed its employees to develop an innovative and growth mindset.

The goal was to help leaders to become better at influencing others and making decisions. Sky also wanted to build a culture where people felt the dedication and drive for exceptional performance in a way that was sustainable and created real value for all stakeholders.

RESULTS
blue

25%

Increase in empathy

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21%

Improvement in relationship skills

blue

15%

Overall increase in emotional capital

We’re making better business decisions. We’re drawing more from the breadth and depth of the organisation; we’re managing tensions much better today than in the past. But, secondly, it’s had a big effect on the internal dynamic of the business. It’s a better place to work. And, when you put those things together it starts to sustain and repeat.

Jeremy Darroch, Group CEO, Sky

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Optus logo

LEADERSHIP DEVELOPMENTeye

Company: Optus
Industry: Telecommunications
RocheMartin solution used: Tailored EQ Leadership Development

CHALLENGE

Optus, a leading telecommunications organisation, required greater levels of leadership across the organisation to establish cultural change and innovation.

As part of its succession and leadership development efforts, Optus wanted to identify people that were likely to move into key leadership roles and those that needed to advance their leadership skills.

RESULTS
blue

16%

Increase in leadership

blue

6%

Increase in engagement

blue

6%

Increase in customer focus

We started making fundamental changes in the way that the organisation behaves and what the organisation values in a culture...And looking six months later, the organisation worked better together and people were finding it easier to work together because they saw that we trusted each other. It pervaded the organisation. We moved the organisation forward this way and it was hugely successful.

Karim Nejaim, Engineering Director, Optus

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Boeing logo

LEADERSHIP DEVELOPMENTeye

Company: Boeing
Industry: Aerospace
RocheMartin solution used: Tailored EQ Leadership programme

CHALLENGE

Boeing was experiencing significant levels of executive burnout and high turnover rates. The cost of this turnover to the business was substantial, impacting the organisation's capabilities and its culture.

Exit interviews indicated that the number one reason for staff departures was poor relationships with managers and supervisors. With competition intensifying for highly skilled people, the organisation could not afford to continue with the status quo.

RESULTS
  • Increased levels of openness, adaptability and empathy.
  • Increased flexibility which encouraged greater creativity and empowerment.
  • Reduced stress.

Improving leaders’ emotional intelligence can make a big difference to the atmosphere at work but change will not happen overnight. Engineers and technical folk respond well to objective data, not general statements. [The programme] took what is an academic concept and broke it down into manageable chunks of information . . . It took a technical approach in that the skills were broken down into components and explained in a way that made sense to them.

Sandra James, Senior Manager, Boeing Defence Australia

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Oracle logo

SALES ENABLEMENTeye

Company: Oracle
Industry: Software
RocheMartin solution used: Tailored Sales EQ Development

CHALLENGE

Oracle, an international software company, recognised the need to improve the soft skills and relationship-building capabilities of its salesforce.

They believed that people buy from people they like, know and trust, and so they wanted their sales teams to better understand customer behaviours and emotional drivers. To support this, Oracle also wanted their salesforce to better understand their own emotional skills and to build stronger business relationships.

RESULTS
blue

92%

Increase in positivity

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89%

Increase in confidence

The RocheMartin Emotional Intelligence platform has completely transformed our business development culture. Our sales team are more confident in their approach and this has led to exceptional commercial results.

Daniel Van den Broeck, Senior Vice President, Applications Northern Europe

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