EMOTIONAL INTELLIGENCE CASE STUDIES.

Explore how our Emotional Intelligence solutions have developed the EQ of leaders, managers, and employees in many of the world's leading organisations.

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sky logo

LEADERSHIP DEVELOPMENTeye

Company: Sky
Industry: Media
RocheMartin solution used: Tailored EQ Leadership Development

CHALLENGE

Sky was struggling to attract and retain talent and, in the face of an increasingly competitive landscape, it needed its employees to develop an innovative and growth mindset.

The goal was to help leaders to become better at influencing others and making decisions. Sky also wanted to build a culture where people felt the dedication and drive for exceptional performance in a way that was sustainable and created real value for all stakeholders.

RESULTS
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25%

Increase in empathy

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21%

Improvement in relationship skills

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15%

Overall increase in emotional capital

We’re making better business decisions. We’re drawing more from the breadth and depth of the organisation; we’re managing tensions much better today than in the past. But, secondly, it’s had a big effect on the internal dynamic of the business. It’s a better place to work. And, when you put those things together it starts to sustain and repeat.

Jeremy Darroch, Group CEO, Sky

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Optus logo

LEADERSHIP DEVELOPMENTeye

Company: Optus
Industry: Telecommunications
RocheMartin solution used: Tailored EQ Leadership Development

CHALLENGE

Optus, a leading telecommunications organisation, required greater levels of leadership across the organisation to establish cultural change and innovation.

As part of its succession and leadership development efforts, Optus wanted to identify people that were likely to move into key leadership roles and those that needed to advance their leadership skills.

RESULTS
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16%

Increase in leadership

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6%

Increase in engagement

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6%

Increase in customer focus

We started making fundamental changes in the way that the organisation behaves and what the organisation values in a culture...And looking six months later, the organisation worked better together and people were finding it easier to work together because they saw that we trusted each other. It pervaded the organisation. We moved the organisation forward this way and it was hugely successful.

Karim Nejaim, Engineering Director, Optus

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Boeing logo

LEADERSHIP DEVELOPMENTeye

Company: Boeing
Industry: Aerospace
RocheMartin solution used: Tailored EQ Leadership programme

CHALLENGE

Boeing was experiencing significant levels of executive burnout and high turnover rates. The cost of this turnover to the business was substantial, impacting the organisation's capabilities and its culture.

Exit interviews indicated that the number one reason for staff departures was poor relationships with managers and supervisors. With competition intensifying for highly skilled people, the organisation could not afford to continue with the status quo.

RESULTS
  • Increased levels of openness, adaptability and empathy.
  • Increased flexibility which encouraged greater creativity and empowerment.
  • Reduced stress.

Improving leaders’ emotional intelligence can make a big difference to the atmosphere at work but change will not happen overnight. Engineers and technical folk respond well to objective data, not general statements. [The programme] took what is an academic concept and broke it down into manageable chunks of information . . . It took a technical approach in that the skills were broken down into components and explained in a way that made sense to them.

Sandra James, Senior Manager, Boeing Defence Australia

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Oracle logo

SALES ENABLEMENTeye

Company: Oracle
Industry: Software
RocheMartin solution used: Tailored Sales EQ Development

CHALLENGE

Oracle, an international software company, recognised the need to improve the soft skills and relationship-building capabilities of its salesforce.

They believed that people buy from people they like, know and trust, and so they wanted their sales teams to better understand customer behaviours and emotional drivers. To support this, Oracle also wanted their salesforce to better understand their own emotional skills and to build stronger business relationships.

RESULTS
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92%

Increase in positivity

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89%

Increase in confidence

The RocheMartin Emotional Intelligence platform has completely transformed our business development culture. Our sales team are more confident in their approach and this has led to exceptional commercial results.

Daniel Van den Broeck, Senior Vice President, Applications Northern Europe

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People Resources logo

COACHINGbadge

Company: People Resources
Industry: Consultancy
RocheMartin solution used: The ECR

CHALLENGE

People Resources founder Deirdre Murray was first introduced to Emotional Intelligence more than 20 years ago. As her career developed and she specialised in organisational behaviour, she recognised the impact EQ could have on corporate leaders.

Initially certified with another EQ framework, she found that it was not specific to leadership and the daily challenges senior leaders face. She was searching for a user-friendly, well organised, and easy-to-follow EQ framework that offered instant credibility with both senior leaders and the HR teams of multinational organisations. RocheMartin’s Emotional Capital framework, and its suite of ECR tools, fit the bill perfectly.

RESULTS
  • Our framework provided the credibility and impact needed to secure the future of People Resources.
  • Using the ECR has helped them to expand at a rapid rate. 
  • They have secured long-term client engagements.

Working with RocheMartin and its solutions is excellent. Dr Martyn Newman is inspirational. He’s developed all the products and made them very user-friendly… and offering Emotional Intelligence training is key for working with organisations. EQ encourages people to be more aware and listen to their teams in a more responsive mode. Leadership development programmes that don’t have EQ are missing out on something essential.

Deirdre Murray, Founder, People Resources

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Diadem logo

COACHINGbadge

Company: Diadem Performance
Industry: Coaching
RocheMartin solution used: The ECR

CHALLENGE

Diadem Performance specialises in coaching commercial soft skills and leadership soft skills to middle management in large organisations.

Diadem found that common competencies were necessary to enjoy success in a range of business disciplines, covering everything from negotiation and sales through to management and influencing others. But it needed a way to codify those skills and provide a measurable framework against which its clients could track their progress.

RESULTS
  • Certification unlocked new sales opportunities and strengthened their market positioning.
  • They are able to offer effective coaching and guidance to professionals at all stages of their careers.
  • They joined a coaching network to share best practices and peer-to-peer advice. 

“What I love about the ECR is that it’s not trying to overcomplicate things for the user. It’s very easy, when you’re smart and you understand this stuff, to over intellectualise it... So many other reports are so complicated and people don’t understand a word they’re saying. The ECR comes alive when someone walks you through it, but if you don’t have that person you can still do something with it immediately because it is so accessible.”

Nicole Soames, Founder, Diadem Performance

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PDI logo

COACHINGbadge

Company: People Dimensions International Consultants
Industry: Consultancy
RocheMartin solution used: The ECR

CHALLENGE

PDI needed a new tool to facilitate leadership growth and transform performance across its leadership journey modules. But its diverse client base meant that finding an appropriate tool was not straightforward. PDI had strict criteria to satisfy. First, its chosen tool had to enjoy scientific validity and global recognition. This was essential in building credibility with its clients. The chosen tool also had to be able to cascade culturally across an entire organisation and still maintain relevance in different regions in the world. PDI turned to the ECR – and hasn’t looked back.

RESULTS
  • Thye secured the backing of C-suite figures and company-wide engagements.
  • PDI coachees developed a confident, optimistic, and positive attitude towards learning.
  • The ECR helped them to grow their business over time.

“The experience of working with RocheMartin has been seamless. The team there is highly collaborative, very engaged, and it’s very easy to work with them. On top of that, the ECR speaks for itself. It’s user-friendly, the validations are strong, it gives really good quality information and data, and the different content you get from the ECR 360 gives you great material to develop rich coaching conversations. It’s definitely our tool of choice.”

Tony O’Connor, Founder, People Dimensions International

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