---
title: Emotional Capital | RocheMartin
description: Learn about Emotional Capital, its relationship with Emotional Intelligence, its meaning and why it's a critical leadership development skill.
---

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ASSESSMENTS

[Emotional Intelligence Assessments Overview](https://www.rochemartin.com/emotional-intelligence-assessments)

[ECR Self](https://www.rochemartin.com/emotional-capital-report)

[ECR 360](https://www.rochemartin.com/ecr-360-report)

[ECR Teams](https://www.rochemartin.com/ecr-teams)

[ECR Youth ](https://www.rochemartin.com/emotional-intelligence-young-people)

[ESi](https://www.rochemartin.com/emotional-intelligence-sports-inventory)

TRAINING

[Emotional Intelligence Training Overview](https://www.rochemartin.com/emotional-intelligence-training)

[Mastering EQ Programme](https://www.rochemartin.com/mastering-eq-programme)

[OpenEQ](https://www.rochemartin.com/openeq)

[Keynotes](https://www.rochemartin.com/keynotes)

COACHING

[Executive Coaching Programme](https://www.rochemartin.com/executive-coaching-services)

[Dr Martyn AI](https://www.rochemartin.com/drmartynaicoach)

CERTIFICATIONS

[Emotional Intelligence Certification Overview](https://www.rochemartin.com/emotional-intelligence-certification)

[ECR and ECR 360 Certification](https://www.rochemartin.com/webinar-emotional-intelligence-certification)

[Mastering EQ Level 1 and Level 2](https://www.rochemartin.com/webinar-emotional-intelligence-mastering-eq-level-1-and-2)

[ECR, ECR 360 & Mastering EQ Level 1 & Level 2](https://www.rochemartin.com/webinar-ecr-and-ecr-360-and-mastering-eq-level-1-and-2-certification)

USE CASES

Emotional Intelligence Use Cases

[Business and HR Leaders](https://www.rochemartin.com/emotional-intelligence-organisations)

[Coaches and Consultants](https://www.rochemartin.com/emotional-intelligence-coaches-consultants)

[Education](https://www.rochemartin.com/emotional-intelligence-education)

[Sport](https://www.rochemartin.com/emotional-intelligence-sports)

[Individuals](https://www.rochemartin.com/emotional-intelligence-individuals)

ABOUT US

[About RocheMartin](https://www.rochemartin.com/about)

[What is Emotional Capital?](https://www.rochemartin.com/emotional-capital)

[Why Partner With Us?](https://www.rochemartin.com/partnerships)

[Partner Directory](https://www.rochemartin.com/cp-directory)

RESOURCES

[Resources Overview](https://www.rochemartin.com/resources)

[Emotional Intelligence Blog](https://www.rochemartin.com/blog)

[Emotional Intelligence Case Studies](https://www.rochemartin.com/resources/case-studies)

[Emotional Intelligence Videos](https://www.rochemartin.com/resources/videos)

[Emotional Intelligence Podcasts](https://www.rochemartin.com/resources/podcasts)

[Emotional Intelligence Books](https://www.rochemartin.com/emotional-intelligence-books)

[CONTACT US](https://www.rochemartin.com/contact-us) [LOG IN](https://www.rochemartingroup.com/welcome)

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Emotional Intelligence Assessments Overview

Learn about our range of Emotional Capital Reports (ECR) - the world's most advanced assessments for measuring Emotional Intelligence.

](https://www.rochemartin.com/emotional-intelligence-assessments)

[![assess01](https://www.rochemartin.com/hubfs/_2022/nav-icons/assess01.svg)

ECR Self

Measure EQ skills against the world's top performing leaders with the ECR Self.

](https://www.rochemartin.com/emotional-capital-report)

[![assess02](https://www.rochemartin.com/hubfs/_2022/nav-icons/assess02.svg)

ECR 360

Run comprehensive 360° Emotional Intelligence assessments with the ECR 360.

](https://www.rochemartin.com/ecr-360-report)

[![assess06](https://www.rochemartin.com/hubfs/_2022/nav-icons/assess06.svg)

ECR Teams

Equip your team with the skills needed to boost business performance with the ECR Teams. 

](https://www.rochemartin.com/ecr-teams)

[![assess05](https://www.rochemartin.com/hubfs/_2022/nav-icons/assess05.svg)

ECR Youth

Enhance the Emotional Intelligence of young people with the ECR Youth.

](https://www.rochemartin.com/emotional-intelligence-young-people)

[![assess04](https://www.rochemartin.com/hubfs/_2022/nav-icons/assess04.svg)

ESi

Build a winning mindset with the Emotional Intelligence Sport Inventory.

](https://www.rochemartin.com/emotional-intelligence-sports-inventory)

[![the-ECR_image](https://www.rochemartin.com/hubfs/the-ECR_image.jpg)](https://www.rochemartin.com/hubfs/DL%20-%20Sales%20Collateral/Sales%20Brochures/ECR%20Sales%20Brochure%202024.pdf) [Ready to learn about our Emotional Capital Reports? Download our brochure today. ![](https://www.rochemartin.com/hubfs/_2022/nav-icons/arrow-overview.svg)](https://www.rochemartin.com/hubfs/DL%20-%20Sales%20Collateral/Sales%20Brochures/ECR%20Sales%20Brochure%202024.pdf)

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Emotional Intelligence Training Overview

Learn about our world-class Emotional Intelligence training programmes and courses.

](https://www.rochemartin.com/emotional-intelligence-training)

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Mastering EQ Programme

Learn how to use Emotional Intelligence to lead with confidence with the Emotional Capital Reports (ECRs). 

](https://www.rochemartin.com/mastering-eq-programme)

[![training05](https://www.rochemartin.com/hubfs/_2022/nav-icons/training05.svg)

OpenEQ

AI-assisted coaching to improve manager EQ and behaviour at scale

](https://www.rochemartin.com/openeq)

[![assess01](https://www.rochemartin.com/hubfs/_2022/nav-icons/assess01.svg)

Keynotes

Dr Martyn Newman Keynotes

](https://www.rochemartin.com/keynotes)

[![leadership-programme](https://www.rochemartin.com/hubfs/leadership-programme.jpg)](https://www.rochemartin.com/emotional-intelligence-leadership-development-programme-guide) [Is your organisation ready to take its leadership development to new heights? Get your copy of our guide to find out how. ![](https://www.rochemartin.com/hubfs/_2022/nav-icons/arrow-overview.svg)](https://www.rochemartin.com/emotional-intelligence-leadership-development-programme-guide)

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Executive Coaching Programme

Discover our tailored executive coaching solutions for developing and enhancing leadership skills.

](https://www.rochemartin.com/executive-coaching-services)

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Dr Martyn AI

The worlds leading on authority on Emotional Intelligence 24/7

](https://www.rochemartin.com/drmartynaicoach)

[![RM Quote post 1 ](https://www.rochemartin.com/hubfs/RM%20Quote%20post%201%20.png)](https://www.rochemartin.com/emotional-capital#) [Have an overview of all our Emotional Intelligence assessments ![](https://www.rochemartin.com/hubfs/_2022/nav-icons/arrow-overview.svg)](https://www.rochemartin.com/emotional-capital#)

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Emotional Intelligence Certification Overview

Learn about the different ways you can become a certified Emotional Intelligence practitioner with RocheMartin's training courses.

](https://www.rochemartin.com/emotional-intelligence-certification)

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ECR and ECR 360 Certification

Discover our 4 session webinar-based Emotional Intelligence certification training.

](https://www.rochemartin.com/webinar-emotional-intelligence-certification)

[![certif03](https://www.rochemartin.com/hubfs/_2022/nav-icons/certif03.svg)

Mastering EQ Level 1 and Level 2

Equip yourself with the skills you need to deliver structured Emotional Intelligence workshops with the ECR.

](https://www.rochemartin.com/webinar-emotional-intelligence-mastering-eq-level-1-and-2)

[![certif02](https://www.rochemartin.com/hubfs/_2022/nav-icons/certif02.svg)

ECR, ECR 360 & Mastering EQ Level 1 & Level 2

Learn about our 8 session fully comprehensive webinar-based Emotional Intelligence certification.

](https://www.rochemartin.com/webinar-ecr-and-ecr-360-and-mastering-eq-level-1-and-2-certification)

[![Grow_yourbusiness](https://www.rochemartin.com/hubfs/Grow_yourbusiness.jpg)](https://www.rochemartin.com/emotional-intelligence-coaching-guide) [Looking for ways to grow your coaching business? Learn how Emotional Intelligence coaching can be the differentiator in a crowded market. ![](https://www.rochemartin.com/hubfs/_2022/nav-icons/arrow-overview.svg)](https://www.rochemartin.com/emotional-intelligence-coaching-guide)

Emotional Intelligence Use Cases

Discover the many different ways Emotional Intelligence can be used to improve performance and well-being.

[![usecase01](https://www.rochemartin.com/hubfs/_2022/nav-icons/usecase01.svg)

Business and HR Leaders

Build an emotionally intelligent organisation with RocheMartin's EQ training solutions.

](https://www.rochemartin.com/emotional-intelligence-organisations)

[![usecase02](https://www.rochemartin.com/hubfs/_2022/nav-icons/usecase02.svg)

Coaches and Consultants

Help clients achieve long-term success with Emotional Intelligence coaching.

](https://www.rochemartin.com/emotional-intelligence-coaches-consultants)

[![usecase05](https://www.rochemartin.com/hubfs/_2022/nav-icons/usecase05.svg)

Education

Cultivate Emotional Intelligence throughout the educational journey.

](https://www.rochemartin.com/emotional-intelligence-education)

[![usecase04](https://www.rochemartin.com/hubfs/_2022/nav-icons/usecase04.svg)

Sport

Harness the pressure of elite sports with Emotional Intelligence.

](https://www.rochemartin.com/emotional-intelligence-sports)

[![usecase06](https://www.rochemartin.com/hubfs/_2022/nav-icons/usecase06.svg)

Individuals

Learn how to boost your own Emotional Intelligence skills and perform at your peak.

](https://www.rochemartin.com/emotional-intelligence-individuals)

[![RM Quote post 1 ](https://www.rochemartin.com/hubfs/RM%20Quote%20post%201%20.png)](https://www.rochemartin.com/emotional-intelligence-coaches-consultants) [Discover the different ways coaches and consultants can use Emotional Intelligence with clients. ![](https://www.rochemartin.com/hubfs/_2022/nav-icons/arrow-overview.svg)](https://www.rochemartin.com/emotional-intelligence-coaches-consultants)

[![about01](https://www.rochemartin.com/hubfs/_2022/nav-icons/about01.svg)

About RocheMartin

Meet our team and discover how we became global pioneers in the field of Emotional Intelligence.

](https://www.rochemartin.com/about)

[![emotional capital icon](https://www.rochemartin.com/hubfs/_2022/nav-icons/about02.svg)

What is Emotional Capital?

Learn about our proprietary Emotional Capital framework, how it relates to EQ and why it's a critical skillset for leaders.

](https://www.rochemartin.com/emotional-capital)

[![about03](https://www.rochemartin.com/hubfs/_2022/nav-icons/about03.svg)

Why Partner With Us?

Find out why RocheMartin continues to set the standard in Emotional Intelligence assessment and training.

](https://www.rochemartin.com/partnerships)

[![Directory](https://www.rochemartin.com/hubfs/directory-new.svg)

Partner Directory

Discover our partner training organisations and Certified Practitioners who use RocheMartin products in their businesses.

](https://www.rochemartin.com/cp-directory)

[![leadership-challenge](https://www.rochemartin.com/hubfs/leadership-challenge.jpg)](https://www.rochemartin.com/leadership-challenges-guide) [In our latest guide, EQ and Leadership Development experts Dr Martyn Newman and Jim Kouzes discuss today's biggest leadership challenges. Get your copy. ![](https://www.rochemartin.com/hubfs/_2022/nav-icons/arrow-overview.svg)](https://www.rochemartin.com/leadership-challenges-guide)

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Resources Overview

Browse our library of blogs, videos and case studies covering Emotional Intelligence and Leadership Development.

](https://www.rochemartin.com/resources)

[![resources01](https://www.rochemartin.com/hubfs/_2022/nav-icons/resources01.svg)

Emotional Intelligence Blog

Read our latest insights and thoughts from the world of Emotional Intelligence and Leadership Development.

](https://www.rochemartin.com/blog)

[![training02](https://www.rochemartin.com/hubfs/_2022/nav-icons/training02.svg)

Emotional Intelligence Case Studies

Learn how our EQ solutions are being used successfully by organisations and coaches around the world.

](https://www.rochemartin.com/resources/case-studies)

[![resources03](https://www.rochemartin.com/hubfs/_2022/nav-icons/resources03.svg)

Emotional Intelligence Videos

Watch our latest videos and blogs featuring some of the world's most influential EQ experts.

](https://www.rochemartin.com/resources/videos)

[![resources04](https://www.rochemartin.com/hubfs/_2022/nav-icons/resources04.svg)

Emotional Intelligence Podcasts

Dr Martyn Newman discusses the importance of Emotional Intelligence in personal and professional life in our podcasts.

](https://www.rochemartin.com/resources/podcasts)

[![training07](https://www.rochemartin.com/hubfs/_2022/nav-icons/training07.svg)

Emotional Intelligence Books

Discover our world-class educational books.

](https://www.rochemartin.com/emotional-intelligence-books)

[![case-study2](https://www.rochemartin.com/hubfs/case-study2.jpg)](https://www.rochemartin.com/sky-better-business-emotional-capital) [Read our case study to find out how Sky's culture changed for the better due to our Emotional Intelligence training. ![](https://www.rochemartin.com/hubfs/_2022/nav-icons/arrow-overview.svg)](https://www.rochemartin.com/sky-better-business-emotional-capital)

# WHAT IS EMOTIONAL CAPITAL?.

Learn about the importance of building Emotional Capital as a leader, how the framework works, and how to practically embed it across an organisation.

![Brain illustration ](https://www.rochemartin.com/hubfs/hero_top-EI.jpg)

Forget Bitcoin or Ethereum. Today, there’s a new essential currency driving business – and it’s got a 20-year track-record of success.

For businesses and leaders that have already uncovered **Emotional Capital**, there’s no going back. They can see the results it delivers day after day, week after week, and month after month. Whether it’s increased productivity, extra creativity, stronger teams or happier employees, organisations that have invested in developing their leaders’ Emotional Capital consistently reap huge rewards.

In this article, we’ll explain what Emotional Capital is, how it works, and how you can start to build Emotional Capital across your enterprise to deliver consistently better performance for years to come.

## What is Emotional Capital

Emotional Capital is an advanced evolution of the concept of Emotional Intelligence. It is the toolkit every leader needs to successfully demonstrate their Emotional Intelligence and drive the [best possible performance](https://www.rochemartin.com/blog/how-emotional-intelligence-training-has-the-potential-to-improve-any-organisations-performance) from both themselves and those around them.

**Emotional Capital is RocheMartin's proprietary framework for identifying, developing and assessing the essential competencies leaders need in order to demonstrate high levels of Emotional Intelligence. It is built on 30+ years of peer-reviewed scientific research, has been further honed during decades of our own face-to-face work with international business leaders, and includes 10 core competencies split into three tightly defined groups.**

If you are new to the area, or you are tasked with finding suitable EQ training providers for leaders within your organisation, it can be easy to feel overwhelmed by a deluge of new information. 

So in this article, we’ll introduce the concept of Emotional Capital, as well as take an in-depth look at the 10 competencies associated with it to explore why it is such a highly-valued [EQ framework](https://www.rochemartin.com/blog/how-to-choose-the-right-eq-framework-for-your-organisation) for leaders around the world.

![quote](https://www.rochemartin.com/hubfs/_2022/case-study/q-lblue.svg)

Emotional Capital is the value created by the positive morale, engagement and commitment to the brand demonstrated by employees and customers. And, in the last 10 years, the clearest framework for describing the practical competencies leaders need to build Emotional Capital has been associated with Emotional Intelligence (EQ). As Jack Welch puts it, ‘A leader’s intelligence has to have a strong emotional component’."

**Dr Martyn Newman, Emotional Intelligence Expert & Chairman, RocheMartin**

## The Emotional Capital model

 

To understand how to develop strong EQ skills, you must first understand which particular skills are included in the Emotional Capital model. Before we examine each skill individually, let’s first consider the three groupings we have designed into our Emotional Capital model.

1. **Inner Focus**

2. **Other Focus**

3. **Outer Focus**

### Inner Focus

There are four competencies in the Inner Focus category. Developing these competencies helps to build the energy and enthusiasm that people bring to work to create products and solve problems. The people within your organisation are intellectual and emotional investors in your overall success. 

By paying attention to and increasing your skills in these four competencies, you give yourself the best possible chance of convincing your team to bring both their heads and their hearts to work. In short, you learn to communicate openly and clearly in a way that inspires others.

**Self-knowing: **are you able to recognise and understand how your feelings and emotions impact your opinions and decisions?

**Self-control:** do you have the discipline and mental power to be able to stop an emotional reaction and buy yourself the time to think rationally, calmly, and in a more considered manner?

**Self-confidence: **are you able to respect yourself and communicate to others the value you bring to a situation, without manipulating them?

**Self-reliance: **can you act independently and take initiative, giving yourself the mental space to rise above your current circumstances to plan and make decisions and then execute them?

![02-innerfocus](https://www.rochemartin.com/hubfs/02-innerfocus.jpg)

### Other Focus

There are three competencies in the Outer Focus category. Developing these competencies helps to improve the emotional values, feelings and perceptions your customer or external stakeholder holds towards your business. 

This is critical to increasing your profitability, because we all want to buy from organisations we like and feel that like us in return. These competencies allow you to appeal to your customers’ feelings and imagination, generating brand value, goodwill, repeat sales and customer loyalty, long-term relationships, and an increased number of business referrals. 

In short, you are better able to understand the emotional dimension of a business transaction and how it impacts your customer on a personal level.

- **Empathy: **can you understand the thoughts of others and demonstrate your appreciation of their feelings in a caring, authentic way that instantly helps to build trust and likeability?
- **Relationship Skills:** are you able to understand an individual’s needs to such an extent that you can adapt a response to best suit their emotional state and gain their support?
- **Straightforwardness: **can you build trust by delivering complex or difficult messages in a clear, open and emotionally stable manner?

![A group of colleagues laughing together](https://www.rochemartin.com/hubfs/03-otherfocus.jpg)

### Other Focus

There are three competencies in the Outer Focus category. Developing these competencies helps to improve the level of positive, focused energy that you invest at work. Managing your emotional energy is a key leadership development skill, because it determines whether you inspire or demoralise those around you. It also directly impacts how well you can mobilise, focus and renew the collective energy of the people you lead. 

Leaders who can respond creatively and are able to adapt and see new possibilities in every challenge are those most likely to secure exceptional performance from their team.

- **Optimism: **can you see the possibilities that are beyond the current here-and-now, and when setbacks occur have you developed enough resilience to remain focused on the larger goal?
- **Self-Actualisation:** can you find the energy and enthusiasm needed to balance your personal, professional and financial objectives while still gaining satisfaction from what you have already achieved
- **Adaptability: **can you adapt to your own thoughts, feelings and actions as circumstances change around you?

![Two men having a discussion ](https://www.rochemartin.com/hubfs/04-outerfocus.jpg)

## How do you build Emotional Capital as a leadership development skill?

 

Understanding the 10 different competencies in the Emotional Capital framework is only the first step to building these critical [leadership skills](https://www.rochemartin.com/blog/emotional-intelligence-training-how-eq-helps-business-leaders-navigate-7-key-challenges). To start developing your own Emotional Capital skills, the first thing you need to do is get a clear measurement of your current capabilities.

The [Emotional Capital Report](https://www.rochemartin.com/emotional-capital-report#:~:text=The%20Emotional%20Capital%20Report%20\(ECR,by%20over%203%2C500%20organisations%20worldwide.) (ECR) provides a valid and reliable measurement of leadership potential based on your EQ. It accurately assesses and quantifies your skills across all 10 Emotional Capital competencies. 

More than 100,000 people and 3,500 organisations have used it to assess leadership skills and understand the key areas in which they need to improve. The results of your ECR assessment can shape your professional development strategy and provide you with an action plan and personal blueprint for systematically building your EQ. They also provide a valuable benchmark against which you can measure your future progress.

[SmartCoac](https://www.rochemartin.com/smartcoach)h, RocheMartin’s online learning platform, is also a convenient way of focusing on your chosen areas of Emotional Capital at a time and place that best fits your diary. Through videos, exercises and quizzes, you are able to develop your skills, track your progress, and consolidate your learning.

## The value of Emotional Capital

 

Companies that invest in leadership development skills (like those included in the Emotional Capital framework) have been repeatedly proven to outperform those who do not. Our[ case studies](https://www.rochemartin.com/resources/case-studies) detail the remarkable successes of global brands such as [Sky](https://www.rochemartin.com/sky-better-business-emotional-capital), [Optus](https://www.rochemartin.com/optus-change-leadership-emotional-capital), [Boeing](https://www.rochemartin.com/effective-leaders-aerospace-emotional-capital) and [Oracle](https://www.rochemartin.com/oracle-sales-performance-emotional-capital) when they embraced EQ and the Emotional Capital framework.

RocheMartin is now established as the world’s most effective training partner for leaders looking to develop the skills necessary to deliver exceptional performance in today’s fast-paced business environment. To find out more about how Emotional Capital and EQ training could help you unlock unprecedented performance levels, [contact us today](https://www.rochemartin.com/contact-us).

**Get your copy of Dr Martyn Newman’s acclaimed book,[ Emotional Capitalists](https://www.rochemartin.com/emotional-intelligence-books?hsCtaTracking=8a89db87-bc38-438d-8459-eee7945d2dc0%7C9bbe4cb5-f5ce-4ce2-9d14-88202220c398), to learn more.**

![ecr report](https://www.rochemartin.com/hubfs/_2021/May_2021/sample-12.jpg)

## Start improving your EQ today

Take your first step to a better, higher-performing future by contacting RocheMartin’s global team of EQ training experts.

[![Contact Us](https://no-cache.hubspot.com/cta/default/4597045/ce3f184d-5012-46dd-99ba-7999f965be2b.png)](https://cta-redirect.hubspot.com/cta/redirect/4597045/ce3f184d-5012-46dd-99ba-7999f965be2b)

## Emotional Intelligence Certification Resources

[![Mastering Emotional Intelligence: A coach's guide to EQ Certification](https://www.rochemartin.com/hubfs/iStock-924520284-min%20(1).jpg)](https://www.rochemartin.com/blog/coaches-certification-guide)

##### ![arrow](https://www.rochemartin.com/hubfs/_2021/May_2021/arrow-g.svg)[Mastering Emotional Intelligence: A coach's guide to EQ Certification](https://www.rochemartin.com/blog/coaches-certification-guide)

[![Diversifying as a coach: The value of offering Emotional Intelligence training](https://www.rochemartin.com/hubfs/iStock-1139630453-min%20(2).jpg)](https://www.rochemartin.com/blog/coaches-value-emotional-intelligence-training)

##### ![arrow](https://www.rochemartin.com/hubfs/_2021/May_2021/arrow-g.svg)[Diversifying as a coach: The value of offering Emotional Intelligence training](https://www.rochemartin.com/blog/coaches-value-emotional-intelligence-training)

[![Emotional Intelligence Certification: The Complete Guide](https://www.rochemartin.com/hubfs/Emotional%20Intelligence%20Certification.png)](https://www.rochemartin.com/blog/emotional-intelligence-certification-guide)

##### ![arrow](https://www.rochemartin.com/hubfs/_2021/May_2021/arrow-g.svg)[Emotional Intelligence Certification: The Complete Guide](https://www.rochemartin.com/blog/emotional-intelligence-certification-guide)

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    - [EQ and Leadership Development Guide](https://www.rochemartin.com/emotional-intelligence-leadership-development-programme-guide)
    - [Emotional Capitalists Book](https://www.rochemartin.com/emotional-intelligence-books)
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